FREQUENTLY ASKED QUESTIONS
- Q. I have missed the 30 day window to make my claim, can I still claim?
- A. Unfortunately we must receive your claim 30 days from the date of purchase. The date on your purchase receipt counts as day 1 of this window.
- How can I upload my purchase receipt?
- A. During the claim form you will be prompted to upload your purchase invoice or receipt.
If you purchased online, your purchase receipt will be emailed to you. Please take a screen shot of the purchase receipt and paste it into Microsoft Word (save as PDF) or Microsoft Paint (save as JPEG).
If you have a physical copy of the purchase receipt you can either: - Take a photo of it on your smart phone, tablet or digital camera and transfer it to the computer you are claiming from.
- Scan it into your computer using a scanner.
If you need any help with any part of this process, our customer service team will be happy to help you. To contact them, please see the Contact Us section.
- Q. How long will it take for me to receive my Google Play store credit?
- A. We will send your Google Play store credit within 30 days of approving your claim. You will receive notification via email once your claim has been approved.
- Q. I have just submitted a claim, what happens next?
- A. When you submit a claim you will be sent an email to confirm we have received your claim. Our customer service team will then check your claim within 3 days. If your claim was successful, we will send you confirmation via email.
- Q. I have submitted a claim but I haven't received any further updates, what should I do?
- A. Please check the email account you provided during the claim form for emails related to your claim. Ensure you check your junk or spam folder.
- Q. How can I track the progress of my claim?
- A. You can track the progress of your claim by entering your unique claim ID into the claim tracker on the homepage of this website.
- Q. I have a question relating to my claim, who should I contact?
- A. If you have any problems or questions related to this promotion, our customer service team will be happy to help. To contact them, please use the details in the Contact Us section.
