FREQUENTLY ASKED QUESTIONS

Q. The product I have purchased isn’t listed as a "qualifying product" on this website; can I still take part in this Trade In promotion?

A. Only products listed in the “qualifying products” section of this website are eligible for this promotion

Q. I did not complete my online claim within 14 days of the date of purchase on my receipt or invoice, can I still Trade In?

A. Unfortunately not, you must have registered your Trade In claim within 14 days of your new qualifying purchase date to take part in this promotion

Q. I have purchased a qualifying product but I do not have a qualifying trade in to return, can I still take part in the Trade In promotion?

A. Unfortunately not, you must trade in a qualifying product to be able to take part in the Trade In promotion

Q. How long will my payment take to arrive in my account?

A. Payments are made via BACS within 30 days of your claim being validated. You will receive email confirmation from us once your payment has been processed

Q. How can I submit my receipt or invoice to complete my Trade In request?

A. You will need to upload a copy or digital photo of your invoice/receipt during the online claim process so please ensure that you have this to hand

Q. Can I take part in this promotion and use a discount code?

A. Unfortunately not no

Q. How many times can I take part in this promotion?

A. You may take part in this promotion up to 5 times provided you have purchased a qualifying product in each instance

Q. Can I hand deliver my unit to the recycler?

A. No, you must securely package up your unit and send it to our recycling centre. Hand delivery will not be accepted. We recommend that you use an insured postal service to return your trade in as we cannot take responsibility for any returns which are lost, delayed or damaged in transit. We must receive your Trade In tablet within 30 days of your qualifying purchase date. Full details of how to return your unit to us are provided during the online claiming process

Q. I have a question relating to my claim, who should I contact?

A. If you have any queries, please contact us via one of the methods detailed on the Contact Us section of this site